At Truftrek, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
🔄 Returns
- You may request a return within 15 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition that you received them.
- To initiate a return, please contact us at help@truftrek.com with your order number and reason for return.
💸 Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Please note: Original shipping fees (if any) are non-refundable.
🚚 Return Shipping
- Customers are responsible for paying return shipping costs unless the item was defective or incorrect.
❗ Non-Returnable Items
- Items that are damaged due to misuse or not returned in their original condition may not be eligible for a refund.
For any return or refund concerns, you can reach our support team 24/7 at help@truftrek.com or +1 270 641-8460.